Refund and Returns Policy
Effective Date: April 30, 2026
This Refund and Returns Policy applies to purchases made through The Tech Voyager. Because this site may offer digital downloads, plugins, tools, guides, and occasional services, refund eligibility depends on the type of purchase.
Digital Products and Downloads
Digital products, including plugins, downloadable files, guides, templates, and software-related items, are generally non-refundable once delivered or downloaded.
If a digital product is defective, inaccessible, or not working as described, contact us at hello@thetechvoyager.com. We will make a reasonable effort to help resolve the issue.
Plugin and Software Purchases
For plugin or software purchases, refunds may be considered within 30 days if:
- The product does not function as described
- You contacted us for support first
- The issue cannot reasonably be resolved
Refunds are not guaranteed for compatibility issues caused by unsupported hosting environments, conflicting third-party plugins, outdated WordPress installations, custom code, or user configuration errors.
Services and Support
Service-based work, including troubleshooting, consulting, setup help, or remote support, is generally non-refundable once the work has started or been completed.
If a scheduling issue occurs before work begins, contact us as soon as possible.
Physical Products
If physical products are ever sold through this site, returns may be accepted within 30 days of delivery if the item is unused, in the same condition received, and returned with any original packaging or included materials.
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect due to our error.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider, bank, or credit card company.
Sale Items and Discounted Products
Discounted, promotional, clearance, or sale-priced items may be final sale unless otherwise stated on the product page.
Chargebacks and Payment Disputes
If there is a problem with your order, contact us first so we have a chance to review and resolve the issue. Orders disputed without prior contact may result in revoked access to digital products, licenses, downloads, or support where applicable.
How to Request Help or a Refund
To request help with an order, email:
Please include:
- Your name
- Order number, if available
- The email address used at checkout
- A clear description of the issue
Policy Updates
This policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.
Plain-language note: If something is broken, reach out. If it is a downloaded digital product that works as described, it is generally not returnable like a physical item.